Where do you offer pickup and delivery?

Pickup in Midland, TX. Limited nearby delivery by request; fees apply.

How do payments work?

Regular orders are paid in full. Custom orders require a 50% deposit. Events require a 30% retainer.

What are the cancellation windows?

Regular: cancel at least 24h → refund minus 25% fee. Custom: cancel at least 1 week → deposit kept; under 1 week → 50% of remaining balance refunded. Events: cancel at least 1 month → retainer kept; 2–4 weeks → 50% of remaining balance refunded; under 2 weeks → no refund.

Any allergen concerns?

Products are made in a home kitchen and may contain or contact wheat, eggs, dairy, soy, and nuts. Proper storage after pickup is the customer’s responsibility.

Refund & Cancellation Policy

Effective: August 2025 | Owner: Bite Me Goodies — Midland, Texas

Summary: Due to the custom, made-to-order nature of our products, all deposits are non-refundable. Cancellation fees apply depending on the timing of the cancellation. Refunds are issued to the original payment method only.

A) Regular Orders (Standard Menu Items)

Payment: Due in full at the time of order.

Cancellation Notice: At least 24 hours before pickup/delivery.

24+ hours’ notice: 50% refund.
Less than 24 hours’ notice or missed pickup: No refund.

B) Custom Orders (Special Designs, Custom Flavors, Large Non-Event Orders)

Deposit: 50% non-refundable at booking.

Balance Due: 7 days before pickup/delivery.

Cancellation Notice: At least 1 week before pickup/delivery.

1+ week’s notice: Deposit forfeited; remaining balance refunded in full.
Less than 1 week’s notice: Deposit forfeited; 50% of remaining balance refunded.

C) Event Bookings (Weddings, Corporate Events, Large Parties/Markets)

Retainer: 30% non-refundable at booking.

Balance Due: 14 days before event.

Cancellation Notice: At least 1 month before event date.

1+ month’s notice: Retainer forfeited; remaining balance refunded in full.
2–4 weeks’ notice: Retainer forfeited; 50% of remaining balance refunded.
Less than 2 weeks’ notice: No refund.

Quality Concerns

If you believe there is an issue with your order, contact us within 24 hours of pickup/delivery with photos and order details. At our discretion, we may offer a partial refund or remake.

No Returns

Due to the perishable nature of our products, returns are not accepted. All sales are final once picked up or delivered.

Allergens & Storage

Products are made in a home kitchen and may come into contact with common allergens (wheat, eggs, dairy, nuts, soy). Some products may be frozen after baking to lock in freshness before decorating or packaging. Proper storage after pickup is the customer’s responsibility.

Contact

Email: bitemegoodiestx@gmail.com | Midland, TX